999 Computer Doctor — Services


Open 9am – 7pm Daily

Ask for Sean on:

Tel:01494 711042

Mob:07917 789 400

Services

Please select a service you are interested in from the categories below to find out more.

Total support

Our philosophy is one of total customer support. If you have read our “you don’t pay a penny guarantee”, you will see that there is no monetary risk involved to you, our new customer.

With 999 Computer Doctor, you can be safe in the knowledge that if you have any questions or problems, we are on hand to deal with them.

Initially, we are there when you need us, where you need us, in order to get your system up and running again as quickly as possible.

But it doesn’t just stop there. We are here to answer any problems or questions you may have with your computer or to give general advice about any computer or I.T. related issue, for free.

Our free helpline is available 9am to 7pm, daily (excluding Bank Holidays).

Please note that out-of-hours support is available by prior appointment only, and is chargeable at our standard rates.

We are simply a phone call away. Call us on 01494 711042 or 07917 789 400

It’s a direct line to an experienced and professional I.T. Engineer.

Our free helpline is available 9am to 7pm, Monday to Sunday. Out of hours support is available, but it is chargeable at our standard rates.

This is not a foreign helpdesk, you won’t get put on hold and you don’t have to use a menu system.

If we can fix the problem over the phone in 5 -10 minutes, it will cost you nothing.

If we can’t fix it over the phone, then we can either remote control your PC over the internet or book an appointment for an Engineer to visit you and resolve your problem.

There is no catch. It’s total support. It’s free.

Website design

We offer a full web design service, from initial concept to hosting and email management.

Whether you need a simple static site or a fully interactive ecommerce solution, we have a package that gets you what you need at a price you can afford.

We can also offer fully managed SEO solutions to make Google work for you and drive traffic to your website and promote your business.

We have developed many web sites, including the one you are currently viewing.

Your own domain and website will give you:

  • Have a strong and professional company image — proudly display your website and your email on all your company documents.
  • Send and receive emails to and from your domain from as many mailboxes as you like, so you can be AnythingYouLike@MyCompany.com.
  • To have your own website at www.MyCompany.com.
  • Choose a cost, service level and fix time if any of these services are unavailable.

Data recovery

Has your machine crashed?

Hard disk “dead”?

Has Windows given up the ghost?

Did you accidentally delete something?

Did you format the wrong partition?

Blue screen of death?

There are many ways of loosing valuable data (pictures, music, documents, emails etc)

Fortunately, in most cases, we can recover these seemingly lost files. We can recover data from any disks, from a single drive to a full RAID set from £45.

Business Solutions

We do things a little differently here at 999 Computer Doctor.

Initially, we are there when you need us, where you need us, in order to get your system up and running again as quickly as possible.

Ongoing, we know that once your IT is set up, and you have the essentials (cost effective off-site daily automated backup and network security) in place, it will look after itself most of the time.

That’s why offer a “pay as you go” service, with no monthly or annual fee’s to pay — you only pay for our time when you need it.

Advice and telephone or remote issues that take 5 minutes or so to fix are free during normal office hours.

We look after 40+ small businesses in the local area and we can tailor a solution to fit each specific need.

We have many customers with many different systems, using different accounts packages and bespoke programs. We can help you with any of these – there are no “taboo” packages.

We can help you with many business issues, from your IT to setting up your website, getting traffic to your website (SEO) hosted exchange (sync contacts, calendar, email across PC’s, tablet &, smartphones over the air) cloud backup, cloud security, VPN’s, remote access, remote file sharing, cloud based credit/debit card payments, business cards…anything you can think of to do with small business needs. We’ve been there and done it for ourselves and our customers, and now we can advise you on the easiest and most cost effective way of achieving these goals.

IT security

Internet security is essential for your PC and network — second only to backing up your data.

We are a Trend Micro Affinity partner and sell fully managed enterprise-grade security solutions to both home and business users.

Trend Micro Worry Free Business Security offers the best security but WILL NOT SLOW DOWN YOUR PC down in the way that other security solutions can as most of the threats are stopped in the cloud before they even get to your PC.

We are so confident that you will be amazed with the protection and the speed boost that we are offering a special deal — we will

  • 1) Remove your old security and install the new security for free
  • 2) Give you 2 months extra protection for free

A single license is £45 per year, We offer discounts for more than 1 license – please call for details.

Data backup

The data on your PC is your life, your business or both. The disk inside your computer that holds all of your data (accounts, spreadsheets, documents, presentations, pictures, music etc) is going to fail at some time. It is guaranteed — its just a question of when.

When it does fail, you may be lucky enough to retrieve some of your data, or more likely you will lose everything.

You should also consider that your PC or laptop may be stolen, lost or damaged in a fire or flood, all of which may lead to you losing all of your critical data.

Imagine how long it will take you to redo all of those important documents and accounts, not to mention losing all your precious photographs that can never be replaced.

Fortunately, if you back up your data daily, this will not be a problem.

You may already have a backup drive — but when was the last time you used it? What happens if it is stolen along with your computer?

We offer secure, automatic, daily off-site backup solutions for £42 per year per computer for both home and business for total piece of mind.

You don‟t have to do anything, it is all securely backed up over your internet connection to a highly secure storage area (surpassing MoD and FSA security guidelines — 256-bit encryption in transit and 512-bit encryption on-disk) and is always accessible by you from anywhere in the world with an internet connection.

If you do nothing else to your PC, do this one thing and back up your data! It is essential.

Call us now and we can install the software in minutes and you can relax safe in the knowledge that no matter what happens, your data is safe and secure.

Training

We can train and teach home users and office staff from the basics right up to advanced application usage.

Computers can be very confusing initially — they are completely alien to many first time users.

We understand this, and we know that it’s impossible to learn if you don’t even know the right questions to ask.

We offer patient and friendly training for all ages and abilities.

We can go from simply showing you how to get started right up to writing a tailor made course just for you.

Home solutions

We can repair any software, hardware, broadband, network, wireless, laptop, notebook, PC or apple issue. Most services can be achieved the same day!

We can provide a free estimate to carry out the work and have a no-fix no-fee guarantee on most services.

We can carry the work out remotely, onsite at your home or business premises or at our workshop.

We can upgrade any part of your old machine to make it run faster or fit any part you have purchased.

We carry portable anti-static kits and our workshop is also fully anti-static so you can be sure that your equipment is not at risk from the very real problem of static-electricity damage.

Call us for a jargon free, friendly and professional chat about your issue and how we can fix it for you.

Warranteed P.C.’s and laptops

We stock both brand new and refurbished Laptops and PC’s.

Before we sell you a PC or laptop, we will assess your needs and make a recommendation. We will not try to sell you equipment you don’t need, although if you really want to buy the latest and greatest, we are of course only too happy to oblige!

We can build any specification of new PC to any budget. Dont like Windows 8? No problem! We can build you a Windows 7 PC if you prefer. We can usually deliver a custom built PC within 2 days of order. Please call to discuss your requirements.

Our low price refurbished PC’s and laptops come with totally rebuilt software, a brand new hard disk and a 6 month warranty, although we do expect them to last for many years. These PC's are recomended for the average home or business user who wants a low cost option to replace their current PC to run general office software, surf, check emails,stream music and media from the internet, edit pictures, download music etc. Our stock of refurbished machines varies so please call for a quote.

Broadband ISP help line phone numbers

Cant find your broadband suppliers technical help line phone number?

Try these below…

Or you could just call us on 01344 568 247 for an immediate conversation with a Professional Engineer

AOL: 0844 499 5555

BT: 0800 111 4567

Orange: 0844 873 8586

Plus Net: 0800 432 0200

Talk Talk: 0870 444 1820

Virgin: 0844 995 9522